All services that are rendered to customers by www.me-luna.com online shop are based exclusively on the version of the following General Terms and Conditions in force at the time of the order. Deviating provisions apply only if they have been individually agreed to between the online shop and the customer.
A 'consumer' within the meaning of these terms and conditions is any natural person who enters into a legal transaction for a purpose that cannot be attributed to either the person's trade or his/her independent profession.
2. Contract formation
2.1 The presentation of the goods in our internet shop www.me-luna.com does not constitute a legally binding offer from us to enter into a contract, but is only a non-binding invitation to the consumer to order goods.
2.2 Submitting an order for the desired goods binds the consumer to enter into a purchase agreement.
2.3 The following rules apply upon receipt of an order in our internet shop:
The consumer submits a binding offer to enter into a contract by successfully going through the ordering procedure provided in our internet shop. Ordering consists of the following steps:
- Selection of the desired goods
- Review of the information in the shopping cart
- Clicking on the “Proceed to checkout” button
- Entry of address information in the internet shop (as a guest or by setting up a user account with e-mail address and password)
- Selection of the desired shipping method
- Selection of the payment method
- One more check or correction of the respective data entered
- Binding submission of the order.
Before the binding submission of the order, after checking his or her information, the consumer can return to the web page on which the customer's information is recorded by clicking on the “Back” button found in the web browser used by the consumer, and correct input errors or cancel the order process by closing the web browser. We immediately confirm receipt of the order through an automatically generated e-mail (“Confirmation of receipt”). With this step we accept your offer.
2.4 Storage of the contract text for orders through our internet shop: We send the order data and our General Terms and Conditions to you via e-mail. You can also view the General Terms and Conditions at https://www.me-luna.com/en/l/tac at any time.
2.5 The subject matter of the agreement is the goods ordered by the customer. With regard to properties, the offer description applies; otherwise section 434 (1) third sentence of the German Civil Code (Bürgerliches Gesetzbuch – BGB) applies.
3. Cancellation policy
Right of withdrawal
You have the right to cancel this agreement within fourteen days without providing reasons. The cancellation period is fourteen days from the day on which you – or a third party you designate who is not the carrier – have taken or have possession of the goods.
To exercise your right to cancel, you must inform us (Me Luna GmbH, Brand 57, 91729 Haundorf, Germany, e-mail: firstname.lastname@example.org) through a clear statement (e.g. by postal mail or e-mail) of your decision to revoke this contract. You may use the accompanying sample cancellation form for this, but it is not required. You can also fill out the sample cancellation form or another clear statement electronically and submit it on our website (www.me-luna.eu/Withdrawal-form). If you avail yourself of this option, we will immediately send you (e.g. via e-mail) a confirmation of receipt of such cancellation. To adhere to the cancellation period, it is sufficient if you send the communication on exercising your right to cancel before the end of the cancellation period.
Consequences of withdrawal
In case of an effective withdrawal, we must promptly – no later than fourteen days from the day on which the communication on your cancellation of this contract reaches us – reimburse you for all payments we have received from you, including delivery costs (with the exception of additional expenses resulting from your having chosen a different type of delivery than the favourably priced standard delivery we offered). For this reimbursement, we will use the same payment method you utilised with the original transaction unless otherwise expressly agreed with you; in no case will you be charged fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have proven that you have sent back the goods, whichever occurs first. You must send the goods back or deliver them to us promptly, but in no event later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period lapses.
You bear the direct expenses of returning the goods.
You only have to pay for any loss in the value of the goods if the loss in value is attributable to handling them unnecessarily to verify the properties, qualities and functioning of the goods.
Exclusion of the right of withdrawal
No right to cancel exists in the case of contracts for delivery of sealed goods which, for reasons of the protection of health or hygiene, are not suitable for return if their seal was removed after delivery.
4.1 All articles are shipped within one business day if available in stock.
Delivery is made both within Germany and to EU and non-EU countries.
4.2 After receipt of payment (in case of prepayment) or after successful electronic payment, the delivery time within Germany is a maximum of five business days unless otherwise stated in the offer. Delivery therefore occurs within five business days at the latest (Monday through Friday, except holidays).
4.3 In the case of deliveries outside Germany, the delivery time is a maximum of thirty-nine business days unless otherwise stated in the offer. Delivery therefore occurs within forty business days at the latest (Monday through Friday, except holidays) after the payment order is issued to the transmitting financial institution (in case of prepayment) or after successful electronic payment.
4.4 Should an article be unavailable in the near term, we will inform you via e-mail about the expected delivery time if we have your address.
Your statutory claims remain unaffected.
5. Packaging and shipping costs
5.1 We offer the following shipping methods: Deutsche Post Maxibrief (by certified mail, if appropriate) or DHL package.
5.2 The shipping method is priced by country of destination and weight.
5.3 For deliveries, we charge the shipping price specified in the offer. Shipping costs are shown and disclosed separately with each order.
5.4 The customer affirms having provided the correct and complete delivery address. If erroneous address information, refusal of acceptance, incorrectly labelled mail boxes or neglect to pick up the delivered item result in additional delivery costs – for instance, for newly incurred shipping costs or costs for returns – they must be reimbursed by the customer.
6. Payment, retention of title
6.1 All indicated prices are gross prices in euros, and include statutory value-added tax. The prices in force on the day of the order apply.
6.2 The following payment methods are possible:
If the consumer has elected prepayment, he/she undertakes to pay the purchase price immediately upon contract formation.
In the case of prepayment, with the order confirmation, you will receive an e-mail from us with the exact invoice data. It is therefore imperative that you please enter your correct e-mail address on the order form so that we are able to contact you.
As the purpose on your remittance, please indicate your name and the order number so that we are able to match the receipt of your payment with the order.
- Payment with PayPal
6.3 The delivered goods remain our property until full payment (retention of title under sections 158 and 449 BGB). The customer shall immediately inform us of third-party executions and attachments of the goods that are subject to retention of title by delivering the necessary documents for intervention; this also applies to other kinds of impairments. Notwithstanding the above, the customer shall already inform the third parties of the existing rights in the goods in advance.
If the cure is effected through repair, the ordering party is also obliged to return the originally delivered goods to us within thirty days at our cost. The defective goods must be returned in accordance with the statutory provisions. We reserve the right to make a claim for damages under the statutorily regulated requirements.
8. Liability for defects
Information on liability for defects: the statutory liability for defects applies.
9. Data privacy
Our data privacy statement is available at https://www.me-luna.com/en/l/privacy
The contents and works created by the website operators on these pages are subject to German copyright law. The reproduction, processing, distribution and any kind of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this page are permitted only for private, not commercial use. To the extent the contents of this site have not been created by the operator, third-party copyrights are regarded. In particular, third-party contents are noted as such. Should you nevertheless become aware of a copyright infringement, we request corresponding notification. We will immediately remove such contents upon becoming aware of infringements.
11. Contents and links on our pages
Liability for contents
The contents of our pages were prepared with great care. However, we cannot assume any responsibility for the correctness, completeness or currentness of the contents. As a service provider, pursuant to section 7 (1) of the German Telemedia Act (Telemediengesetz – TMG), we are responsible for our own contents on these pages according to general laws. However, according to sections 8 through 10 TMG, we are not obliged to monitor transmitted or stored third-party information or to search for instances that indicate unlawful activity. Obligations to remove or block the use of information under general laws remain unaffected by this. However, liability in this regard is possible only starting with the time of knowledge of a specific infringement. We will immediately remove such contents upon becoming aware of corresponding infringements.
Liability for links
Our offer contains links to external third-party websites, upon the contents of which we have no influence. We therefore cannot take any responsibility for these third-party contents. The respective offering party or operator of the pages is always responsible for the contents of the linked pages. The linked pages were reviewed for possible violations of law at the time of linking. Unlawful contents were not detectable at the time of linking. However, permanent content monitoring of the linked pages is not reasonable without specific indications of an infringement. We will immediately remove such links upon becoming aware of infringements.
12. Alternative extrajudicial dispute resolution
Alternative dispute resolution according to Art. 14 par. 1 ODR-VO and § 36 VSBG: The European Commission provides an online dispute resolution (ODR) platform, which can be found at https://ec.europa.eu/consumers/odr/
We are not obligated and willing to participate in a dispute settlement procedure in a consumer arbitration board.
Application of the UN Convention on Contracts for the International Sale of Goods is excluded; German law applies. With an order, the General Terms and Conditions of the online shop are acknowledged.
If the customer has no general legal domicile in Germany or in another EU Member State, the exclusive legal venue for all disputes under this agreement is the domicile of our business.